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iTrack
Issue Tracker

iTrack is an issue tracker that enables us to keep track of and manage issues and enhancement requests raised by customers or our developers. Having a comprehensive bug database helps us to closely follow an issue from the time it was raised to the time it had been implemented or fixed.

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Features

Raised Issues

View issues that have been raised by the users of the system in an easy to read layout.

Advanced Search

The Advanced Search can search issues based on many different types of filters.

Comprehensive Issue Tracking

Whether it is a request for enhancement or a bug discovered in the system, the issue evolves through a comprehensive series of states before it is finally closed. Even after an issue has been resolved and closed, it can be opened again and reviewed if the customer raises a similar issue.

Developer Dashboard

The dashboard for developers provides quick and informative access to the state of the issues that are assigned to them.

Report Generation

Based on the data collected over the development of a project, iTrack can generate useful reports for management purposes such as reports for issues raised and resolved for a particular project, performance by individual developers and average time to respond to customer requests for each project.

Hierarchical Role-based Access Control

Simple management of users, groups, roles and the way they tie to the hierarchical organisation structure.

SingPass NDI Integration

The software comes bundled with SingPass Login. This means you are able to login via your SingPass mobile app.

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